Items not kept in stock. Once you order, we
purchase them from our distributor. This allows us to offer lower prices.

Yes. The same 30-day return policy applies to On-Hand and On-Demand items. You have 30 days after receiving your item to request a return.

• New, factory sealed: Eligible for a change-of-mind return only if returned unopened.
• New open box: Must be returned in the same condition received, with original packaging and all included contents.
• Refurbished, factory sealed: Eligible for a change-of-mind return only if returned unopened.
• Refurbished, not factory sealed: Must be returned in the same condition received, with original packaging and all included contents.

Eligible change-of-mind returns are subject to a 15% restocking fee. Factory-sealed items opened after delivery are not eligible for a change-of-mind return.

To request a return, sign in to your customer account, open your purchase history, select the order and choose the return option. All returns must be approved before shipping. Approved returns include a free return shipping label and instructions with the authorized return address. Do not send returns to the ship-from address printed on your package. Unapproved returns will not be accepted, and unapproved returns that are lost will not be refunded.

Report arrival damage, defects, wrong items or missing included contents within 48 hours of delivery. These arrival issues have no restocking fee or return shipping charge. For items that arrive damaged or defective, we provide a free replacement if available, or a full refund if a replacement is unavailable. For incorrect items or missing included contents, we provide the correct replacement item or missing contents free of charge if available.

See our Return Policy for all requirements. Cancellation rules are separate.

The same cancellation rules apply to On-Hand and On-Demand orders. Orders may be canceled without a cancellation fee within 12 hours of placing the order. Cancellations requested after 12 hours are subject to a 15% cancellation fee.

To request cancellation, sign in to your customer account, open your purchase history, select the order and choose the cancellation request option. Cancellation requests are reviewed before approval. Once an order has shipped, follow the return process instead.

• On-Hand: Ships within 2–5 business days.
• On-Demand: Expected delivery within 7–14 business days.

Shipping and delivery are different timelines. See our Shipping Policy for details.

Get free shipping with your membership signup. Non-members receive free shipping on orders of $150 or more. Shipping for non-member orders below $150 is calculated at checkout.

Credit cards, PayPal, and other secure checkout options.

You will receive a tracking number via email so you can track your order in real time.

Refurbished products include a 30-day DRC Electronics hardware warranty covering hardware defects under normal use. New products are covered by the manufacturer’s warranty, and claims may require contacting the manufacturer directly. See our Warranty Policy for coverage and exclusions.

Refurbished products are pre-owned items that have been
inspected, repaired, and restored to like-new condition. They are thoroughly
tested to ensure quality and functionality, often at a lower price than new
products.

We offer four types of packaging for our products to suit different customer
needs:

• Branded Box: The product comes in the manufacturer's original packaging with the brand logo.
• Generic Box: The product is packaged in a plain box, without branding
• Retail Box: The product comes in a retail packaging style, which is typically used for products sold in stores. This may include all original packaging, product
  manuals, and accessories.
• Damaged Box: The product is in new condition, but the packaging itself may have minor cosmetic damage (such as dents or tears). The product itself is still fully functional and in new or refurbished condition.