Return Policy

Return and Cancellation Policy

You have 30 days after receiving your item to request a return. These rules apply equally to On-Hand and On-Demand purchases.

Return eligibility

Eligible change-of-mind returns are subject to a 15% restocking fee, calculated on the returned item’s purchase price after discounts, excluding tax.

New, factory sealed: Must be returned unopened with the factory seal intact.
New open box: Must be returned in the same condition received, with original packaging and all included contents.
Refurbished, factory sealed: Must be returned unopened with the factory seal intact.
Refurbished, not factory sealed: Must be returned in the same condition received, with original packaging and all included contents.

Items sold factory sealed that have been opened are not eligible for change-of-mind returns. This restriction does not exclude claims involving arrival damage, defects, incorrect items or missing included contents.

How to request a return

Sign in to your customer account through our store, open your order history, select the order and choose the return request option. Select the item and provide the reason for your return.

All returns must be approved before shipping.

Do not ship returns to the ship-from address printed on your package. If approved, we will provide a free return shipping label and instructions with the authorized return address. Ship only to the address provided in your approval.

Unapproved returns will not be accepted. Unapproved returns that are lost will not be refunded.

For help accessing your order or submitting a request, contact contactus@drcelectronics.com.

Damaged, defective, incorrect items or missing contents

Inspect your order when it arrives. Report arrival damage, defects, incorrect items or missing included contents within 48 hours of delivery through your order’s return request option.

If you cannot submit the issue through your account, contact contactus@drcelectronics.com.

No restocking fee or return shipping charge applies to approved arrival-issue claims.

For items that arrive damaged or defective, we will provide a free replacement if available, or a full refund if a replacement is unavailable.

For incorrect items or missing included contents, we will provide the correct replacement item or missing contents free of charge if available.

Exceptions / non-returnable items

We cannot accept change-of-mind returns on perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases.

Gift cards are non-returnable.

Exchanges

For damaged or defective arrivals, we provide a free replacement if available, or a full refund if unavailable.

For incorrect items or missing included contents, we provide replacements free of charge if available.

Submit a request through your order history and wait for approval and instructions before returning an item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, applicable statutory cancellation and return rights take precedence over the change-of-mind restrictions and fees stated above, including the applicable 14-day cooling-off period.

Refunds

We will notify you after receiving and inspecting your return and confirm whether your refund is approved.

For approved change-of-mind returns, the 15% restocking fee will be deducted from the refund. Approved arrival-issue claims have no restocking fee.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund.

If more than 15 business days have passed since approval, contact contactus@drcelectronics.com.

Order cancellations

These cancellation rules apply equally to On-Hand and On-Demand orders.

Within 12 hours of placing your order: No cancellation fee.
After 12 hours: Approved cancellations are subject to a 15% cancellation fee, calculated on the canceled item’s purchase price after discounts, excluding tax.
Once shipped: The order cannot be canceled. The return policy applies after delivery.

Request cancellation through your customer account’s order history. Cancellation requests require approval and are subject to the order’s fulfillment status.

A cancellation fee and a return restocking fee will not both be charged on the same item.